Professional Technology Assistance

We are experienced in a variety of operating systems, networks, and databases. We work with just about any technology that a small business would encounter. We use this expertise to help customers with small to mid-sized projects. 

Do you spend most of your IT budget on maintaining your current system? Many companies find that constant maintenance eats into their budget for new technology. By outsourcing your IT management to us, you can focus on running your business.

The world of technology can be fast-paced. That's why our goal is to provide an experience that keeps up with your company's needs. We will help you understand how to plan for your technology needs and invest in your infrastructure.

• Incident Management
• Problem Management
• Change Management
• Release Management
• Knowledge Management
• Self-Service Portal
• Service Catalog
• Service Request
• CMDB & Asset Discovery

• Automated Smart Responses
• Field Recommendations
• Resolution Suggestions
• Intelligent Ticket Assignments
• Virtual Agent technology
• Sentiment Analysis

IT systems can be cumbersome and often do not effectively engage employees and staff in an easy-to-use, productive way. Service aide’s Change Gear Service Manager delivers an intuitive, consumer-like experience that empowers end users to find solutions faster, reducing the call and ticket volume for IT staff.

• No-code implementation
• Find solutions easier with enhanced knowledge base support and functionality
• Deliver self-service suggestions via email or virtual agent recommendations
• Personalize self-service portals for different teams and departments